Terms and Conditions

Welcome to auragem.site – a platform operated by APVN Lifestyle Private Limited. By accessing or using our website, services, or placing an order, you agree to abide by the following Terms and Conditions. Please read them carefully before using our platform.

1. Acceptance of Terms

By accessing or using this website, you agree to be bound by these terms. If you do not accept these terms, you must not use the website.

2. Eligibility

You must be at least 18 years old to use this website or have parental/guardian consent if under 18. By using the site, you confirm you meet this requirement.

3. User Accounts

• You are responsible for maintaining the confidentiality of your login details.
  
  
• Any activity under your account will be considered authorized by you.
  
  
• AuraGem reserves the right to suspend or terminate accounts found violating policies or engaging in fraudulent activity.
  
  

4. Product Information

• All our gemstones are raw, uncut, and natural.
  
  
• Images displayed are for representation only – colors, sizes, and shapes may vary due to natural characteristics.
  
  
• Prices are listed in INR and may change without prior notice.
  
  

5. Order Processing & Cancellation

• Orders are processed only after successful payment.
  
  
• We reserve the right to cancel any order due to:
  
  
  • Stock unavailability
    
    
  • Incorrect pricing or product information
    
    
  • Suspicious/fraudulent activity
    
    

In such cases, the amount will be refunded within 5–7 working days.

6. Shipping

• We ship across India using reliable logistics partners.
  
  
• Estimated delivery: 5–7 working days, post dispatch.
  
  
• AuraGem is not responsible for delays due to logistics partners, natural disasters, or government restrictions.
  
  

7. Return & Refund

• Returns are accepted only for damaged, defective, or wrong products
  
  
• You must notify us within 48 hours of delivery with supporting photos.
  
  
• Refund or replacement will be issued upon verification.
  
  

8. Intellectual Property

All content on the website – text, logos, product images, graphics, and data – are the property of AuraGem / APVN Lifestyle Pvt. Ltd. and are protected under applicable copyright laws. Unauthorized use is strictly prohibited.

9. Prohibited Activities

Users must not:

• Use the website for illegal or harmful purposes
  
  
• Attempt to hack, damage, or reverse-engineer any part of the platform
  
  
• Post misleading or fraudulent listings (if a seller)
  
  

10. Limitation of Liability

AuraGem will not be liable for:

• Any indirect, incidental, or consequential damages
  
  
• Natural variations in the gemstone’s appearance
  
  
• Losses due to user misuse or negligence
  
  

11. Modifications

We reserve the right to update or change these Terms at any time. Continued use of the site after such changes implies your acceptance of the new Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Disputes shall be subject to the jurisdiction of courts located in [Insert City, e.g., Mumbai or Bhopal].

13. Contact Information

If you have any questions about these Terms, please contact:

Email: support@auragem.site
 Phone: +91-86919 25640