Return And Refund Policy

At AuraGem, we are committed to ensuring a smooth and transparent shopping experience. Due to the natural, raw, and unique nature of our gemstone products, our return policy is structured with care and clarity.

✅ Return Eligibility

We only accept returns under the following conditions:

• You received a damaged product.
  
  
• You received the wrong item.
  
  
• Items were missing from your order.
  
  

Note:
 All gemstones are naturally formed and may vary slightly in size, color, texture, or pattern. These natural variations are not considered defects and are not eligible for return.

⏰ Return Window

• You must initiate a return request within 24 hours of delivery.
  
  
• Requests received after this window will not be accepted.
  
  

📩 How to Request a Return

To initiate a return:

1. Email us at support@auragem.site with:
   
   

• Order ID
  
  
• Photos of the product and packaging
  
  
• Reason for return
  
  

1. Our team will review and respond within 2 business days.
   
   
2. Once approved, we will arrange a return pickup (where available) or provide return instructions.
   
   

🔁 Replacement or Refund Process

• Replacement:
  If the product is in stock, we will ship a replacement within 3–5 working days after return approval.
  
  
• Refund:
  If replacement is not possible, a refund will be processed to your original payment method within 5–7 working days after we receive the returned item.
  
  

❌ Non-Returnable Items

• Products bought during clearance sales or promotional discounts
  
  
• Products showing signs of wear, tampering, or misuse
  
  
• Opened or used gemstones
  
  
• Returns requested without valid proof of damage or issue
  
  

📦 Return Packaging Guidelines

• Products must be returned in their original packaging with all tags, labels, and protective materials intact.
  
  
• Improper packaging may result in rejection of the return.
  
  

📍 Return Address

[Insert Return Warehouse or Office Address Here]
 (Only share after the return is approved via email)

🙏 Customer Responsibility

• You are responsible for ensuring the product is securely packed and shipped if return pickup is unavailable in your area.
  
  
• Any product lost or damaged in transit due to poor packaging will not be eligible for return or refund.
  
  

💬 Need Help?

Feel free to contact us anytime:

📧 Email: support@auragem.site
 📞 Phone: +91-86919 25640 (10 AM – 6 PM, Mon to Sat)